Warranty

We hope you to be completely satisfied with your purchase. However, if you are not satisfied with an item which has been purchased from us, you may return the item within 14 calendar days from the date of order for a refund of the purchase price, less shipping & handling fees. A 20% re stocking charge will be made.

All returns must be returned in a new and unused condition together with any relevant paperwork. When we mention new and unused this means in original poly bag and not subject to scratches, blemishes or trace of usage. Providing you return meets the above criteria a refund will be made back to your credit card or any other payment method.

All our Roof leak diverters are guaranteed free from defects at the time of purchase. In the event of a product being faulty, please inform us immediately or within 14 calendar days after receiving the product.

Our warranty does not include usage due to wind, storms, hurricanes, snow, fire or act of nature. We strongly advise proper installation of your cover, we will NOT accept responsibility for pulled grommets as a result of product wear & tear or misuse, we strongly advise not to put an excessive amount of pressure on grommets, as this may cause damage to your tarp. Warranty does not include damage due to misuse or improper installation.

Faulty items that need returned to us and have been agreed with a Roof Leak Diverter sales associate will be picked up at our expense and replaced. Any item that has been purchase in error or due to a change of mind by the customer can be sent back for a full credit less shipping and a 20% restocking charge. The returned freight is the responsibility of the customer. Any items that need a credit due to a purchasing error or change of mind must be returned within 14 days of the original order.

Our address for any returns is:
RoofLeakDiverter.com
2435 Highway 34,
Suite 132B,
Farmingdale, NJ 08736.